First Class Rentals - Logo
Live in Your World,
Play in Ours
Located in Draper, UT        385-222-7200

FAQs

Get Answers About Our Rentals, Services, and More

First Class Rentals Frequently Asked Questions

Are you open on Sundays?
Sorry, we are not open on Sundays. Our business hours are Monday through Saturday from 9 am to 6 pm.

What if we have problems and cannot have the equipment returned on time?
We are aware that not all things go as planned in traveling back to the office with any equipment rental so we suggest leaving with ample time to bring back your rental at the agreed upon return time and therefore ensure avoiding late fees.

All late returns that happen without first calling a First Class Rentals representative will be subject to a $50 per hour late fee. Late returns with proper notifications to a First Class Rental representative will be subject to a $25 per hour late fee. Late returns resulting in a cancellation of another scheduled equipment rental will result in reimbursement of the full cost and value of our lost revenue.

How many people can ride on a waverunner?
Each WaveRunner is generally sized for one to three people with the total weight limitation for any combination equaling a 500-pound maximum. It should be noted that it is more enjoyable water experience to only have two adults riding the equipment at a time. You make the call and have fun!

What is the difference between a jet ski, a waverunner, and a Sea-Doo?
Jet skis, waverunners and Sea-Doo’s are all different types of PWC’s or Personal Water Crafts out in the market. Jet ski is the trademarked name for the Kawasaki's line of PWC’s. WaveRunner is the trademarked name for Yamaha's line of PWC's. Sea-Doo is the trademarked name for Bombardier's line of PWC's.

Some people commonly think of "Jet Skis" as the stand-up type of PWC, and the WaveRunner as the sit-down type, however, this is not the case. There are stand up jet skis as well as seated jet skis. The same is true for the WaveRunners, etc. Most manufacturers are now offering lines of two-seater, three-seater, and stand up models.

What happens if I damage one of the waverunners?
The rental contract holds the primary renter responsible for any and all damages during the rental period. All our equipment is thoroughly photographed upon departure as well as upon its arrival back at the office. This documentation is done in order to ensure accurate records for both First Class Rentals and the renter of the equipment.

Your deposit will be held until the actual cost of the repairs has been determined. It normally takes a number of business days to have any damage estimate available for our review. However, a repair order listing indicating what repairs and/or parts are needed to bring the equipment back to full working order will be available to you as soon as possible. A copy of the repair order and some additional paperwork will be mailed to you. If the listed repairs turn out to cost less than the deposit that was held at that time a refund will be issued for the overpayment.

How does your process work in relationship to my reservation/damage deposit?
The Reservation and Damage deposit is required to hold your reservation and will be retained until the equipment is returned in the condition it left in when you pulled away from our office. Each rental at First Class Rentals requires a $200 deposit (per PWC) and a deposit (per boat) by either a credit or a debit card. Our deposit is only to help secure monies in case there are any damages that you and or someone else causes to our equipment while in your care. Boat deposit is $1000.

I’ve never ridden a waverunner before, will someone show me what to do?
Our friendly staff at our office location, along with our safety videos will help you get ready in showing you how to ride a waverunner. Plus, when going over your rental contracts the "rules of the water" will be reviewed in detail, including safety information that will familiarize you with the equipment and how it works before you hit the water.

Are you allowed to tow wakeboards, skis, tubes and other water toys approved by the state behind your PWC?
Yes, all of our rental equipment is more than capable of towing anything behind them as long as you follow all local and state laws that will provide you with extra precautions to ensure your safety!

Do I need a boating license to rent?
No, there is no requirement to have a boating license to rent from First Class Rentals. Our highly trained staff and the viewing of our safety video will teach you everything you need to know for your fun and safety on the water. Although you’re not required to have a license there is no substitute for experience and common sense when operating our equipment.

How old do I need to be to rent a jet ski/waverunner?
Utah State Law states that a Personal Water Craft (PWC) rental business must not rent to anyone under the age of 18 years. (Renters must be 18 or older and provide the proper ID)

How many miles per hour will your jet skis go at First Class Rentals?
It really depends on the water condition (How choppy the water is due to wind and waves) and the total weight onboard. One person on a jet ski will obviously go faster than three people on a waverunner. The skis we rent are capable of going as fast as 55+ miles per hour and on the water - that's very fast!

Can we take the jet skis anywhere we want?
You can take our equipment to any lake that you want to. There are no travel or destination limitations.

What are the requirements for operators under 18 years?
Persons ages 12 through 15 years may operate a PWC provided the operator has completed a boating education course approved by Utah State Parks and Recreation, has in his or her possession the certificate issued by the course provider, and is under the direct supervision of a responsible person who is at least 18 years old.

Persons 16 through 17 years of age may operate a PWC provided the operator has completed a boating education course approved by Utah State Parks and Recreation and has in his or her possession the certificate issued by the course provider. 

What forms of payment are accepted?
Visa, MasterCard, Discover, American Express and checks if processed 14 or more days in advance.

How do I make a reservation?
Call us at 385-222-7200 or use our on-line reservation system to select your requested dates for you planned trips and then you will be able to place your reservation. When calling, please be ready with your contact information, equipment desired, along with a form of payment to hold your reservation.

What is your cancellation policy?
Reservations require a 14-day notice of cancellation. Any reservation not canceled 14 days prior to your trip will be charged the full rental amount. Cancellations after 14 days will be subject to a $40 processing fee.

What do I need to bring to pick up equipment?
Photo ID, credit card used for reservation, current towing vehicle auto insurance card. You may also need a 4-flat electric adapter and a 2-inch ball for towing (adapter and ball available at request).

How much is the security deposit?
$200 per PWC & $1000 for boats
Visit Us Today at 12608 South 125 West, Suite D, Draper, UT 84020.
"Troy and Jordan at First Class Rentals are absolutely the best! Very courteous and professional. Troy was very thorough on his safety briefing and instruction, they treated us with respect. The jet skis are practically brand new! The day was one might call an ‘epic day.'"  
- Richard and Julie, Orem, UT
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